Pond Supplies Privacy Policy
In handling your personal information, Pond Supplies is committed
to complying with the Privacy Act 1988 and the National Privacy
Principles (NPP).
- Protecting your privacy
- Collection of personal information
- Use of personal information
- Anonymity
- Providing your personal information to other parties
- Marketing information
- What if you do not wish to provide us with information?
- Keeping your personal information up-to-date
- Accessing your information
- Storing your personal information securely
- Pond Supplies security policy
- Website security and privacy
- Cookies
- Resolving your concerns
- How to make a complaint
- Changes to this policy
- How we handle emails
- Site information
- Creditc card security
1. Protecting Your Privacy
Protecting your privacy and the confidentiality of your personal
information in a secure and controlled way is extremely important
to us.
We understand the importance of privacy to our customers and that
is why we are committed to ensuring that our systems and procedures
protect your personal information.
The Pond Supplies Privacy Policy seeks to provide a clear and concise
explanation of how and when we collect, use and store personal information
from customers.
This Privacy Policy covers the entire operations of Pond Supplies
including our website.
2. Collection of Personal Information
We collect personal information from you when you register with
us, purchase products or subsscribe to our publications. As a result,
we collect most personal information directly from you.
The type of information collected and stored by Pond Supplies generally
includes your name, address, age, telephone numbers, email address,
fax number. In certain circumstances we may also collect sensitive
information such as Credit Card numbers.
3. Use of Personal Information
We collect information from you to enable us to:
- provide customer benefits to you;
- provide you with the products and services you require; and
- provide you with information about products and services available
to you from Pond Supplies and associated businesses including
information about discounts, competitions and special offers.
We may use or disclose your personal information
for purposes related or ancillary to the main reason we collect
it, such as:
- increasing our relationship with you;
- internal accounting and administration;
- protecting you and Pond Supplies from error and fraud;
We may contract out some of our functions and activities to third
parties; for example, we may provide names and addresses to a mailing
house to mail marketing material to you. In these situations, we
prohibit the third parties from using personal information about
you except for the specific purpose for which we supply it. We also
ensure confidentiality clauses are included in service contracts
with these organisations.
4. Anonymity
Where it is lawful and practicable, the Privacy Principles provide
that individuals must have the option of not identifying themselves
(ie remaining anonymous) when entering into transactions with an
organisation. Due to the nature of the transactions conducted between
you and Pond Supplies, anonymity is not always possible.
5. Providing Your Personal Information
to Other Parties
In providing products and services to you it may be necessary for
us to provide your personal information to other organisations with
whom we conduct business.
Such organisations include related entities, suppliers, payment
gateways and merchant banking. Your personal information is only
provided to those entities to the extent necessary to enable us
to provide our products and services to you and to the extent required
by law.
Pond Supplies undertakes not to sell, rent or trade your personal
information to any other party.
We will not disclose information about you unless the disclosure
is:
- Compelled by Law – for example, various Government departments
and agencies have the power to order us to disclose information
on your account and disclosure to the Courts under subpoena.
- Authorised by Law – for example, where a crime, fraud
or misdeed is committed or is suspected, and disclosure in the
public interest and against the customer’s rights to confidentiality
is justified.
- In Pond Supplies’s Interest – for example, disclosure
to a Court in the event of legal action to which Pond Supplies
is a party.
- With your Consent – you have consented to our disclosing
the information about you.
- Your consent is important, and can be expressed or implied.
- Your express consent can be verbal or written.
- Your implied consent can be taken when we can reasonably conclude
that you have given consent by some action you take, or when you
decide not to take action.
6. Marketing Information
If you consent to us doing so, we may provide you with information
from time to time about new products and services available to you
from Pond Supplies, or other businesses with whom we have a relationship.
Your consent to our providing this information to you will be implied
unless you notify us that you do not wish to receive this information.
You may do this by contacting our Privacy Officer by email at privacy@pondsupplies.com.au
and advising that you do not wish to receive marketing information.
7. What If You Do Not Wish To Provide Us
With Information?
In order to provide products and services to you we require information
about you. If you do not provide us with all of the information
we require, we will be unable to provide products and services to
you.
8. Keeping Your Personal Information Up-To-Date
If we have accurate personal information about you, it enables
us to provide you with the best possible service.
We take reasonable steps to ensure that your personal information
is accurate, complete and up-to-date whenever we collect or use
it. We will collect personal information. If you find that current
personal information we hold about you is inaccurate, incomplete
or out-of-date, please contact us immediately and we will correct
it.
9. Accessing Your Information
Under the Privacy Act, you have a right to access personal information
we hold about you.
Pond Supplies shall, on request, provide you with information we
hold about you which is readily accessible and which may lawfully
be provided. Pond Supplies requires that you, as clearly as possible,
identify the information requested and where it may be located.
If the information is incorrect, you have the right to require
us to amend this information.
Pond Supplies may recover from you its reasonable cost of supplying
you with this information. Pond Supplies will advise you of the
anticipated cost before retrieval and/or copying of any documentation
is undertaken. Your request to provide information will be dealt
with in a reasonable time, usually 10 days from the date of request.
10. Storing Your Personal Information
Securely
We protect any personal information that we hold from misuse and
loss. We also protect it from unauthorised access, modification
and disclosure.
Only authorised users can access your personal information and
access is only for approved purposes.
Your personal information may be stored in hardcopy documents,
as electronic data, or in Pond Supplies’s software or systems.
We maintain physical security over our paper and electronic data
stores and premises, such as locks and security systems. We also
maintain computer and network security; for example, we use firewalls
(security measures for the Internet) and other security systems
such as user identifiers and passwords to control access to computer
systems.
11. Pond Supplies Security Policy
We have comprehensive security policies and procedures documented
in our internal security policy. Your personal information will
be recorded, amended and deleted only by authorised means. In addition,
all employees sign confidentiality agreements as a condition of
working for Pond Supplies.
12. Website Security and Privacy
We understand that you may be concerned about the confidentiality
and security of the personal information we collect about you online.
Accordingly, we have systems in place to ensure our online dealings
with you are as secure and confidential as your dealings with us
in person, or on the telephone.
Should you access our website we use cookies to determine the identity
and validity of your login details. Your personal information is
returned to our server under an encryption program that is meaningless
to anyone else. Network security includes firewall and virus protection
and network intrusion detection systems.
Details relating to our website security and privacy are available
from the Pond Supplies website Security and Privacy Statement at
www.pondsupplies.com.au
13. Cookies
What are cookies and what are they used for?
Internet cookies are small strings of text placed on users’
hard drives during the exchange of data that happens when a browser
points to a website. Cookies are random data tags to identify you
as a distinct, unnamed visitor to our Internet site. Cookies have
no way of disclosing your name or any personal information.
Cookies can store a password or ID that some Internet sites require,
freeing you from typing them in every time you land on the site.
They can also remember preferences you enter and then tailor a site
to each user’s unique tastes.
What does Pond Supplies use cookies for?
Pond Supplies may use cookies to track where users go on our site.
Our cookies embed a random identifying number on each user’s
browser. Then we note where your number shows up on our site. The
data lets us determine what content people like and where to put
things to make them easy to find.
Pond Supplies sets one cookie on the website. We tag your browser
when you first hit our site. But, if you refuse our request to place
a cookie, we’ll keep asking to place one every time you move
through our site. It’s not that we set a lot of cookies, we’ve
just programmed our site to set the cookie whenever an untagged
user moves to any screen.
Pond Supplies may decide to use a cookie to track user traffic
patterns on our site. Our cookies simply identify your browser with
a number so we can separate out unique users. A lot of sites use
cookies, but not a lot of them explain why. We want you to know
where we stand on cookies, how ours work and what we use the resulting
data for. If our policies on cookies change, we will advise you
accordingly on our website.
"Session" Cookies
As part of the online store shopping cart, when you log on, a session
object is created to pass encrypted (secured) information from one
screen to another. This session ID is not written to your hard disk
at all, but stored in memory. Once your shopping session is terminated,
the session object is destroyed. However, to be able to utilise
a session object your browser must have cookies enabled.
14. Resolving Your Concerns
If you believe that the privacy of your personal information has
been compromised, you are entitled to complain. We will respond
to your complaint as soon as possible but within 2 working days,
to let you know who is responsible for managing your complaint.
We will try to resolve the complaint within 5 working days. When
this is not possible, we will contact you within that time to let
you know how long we estimate it will take to resolve the complaint.
If we refuse to give you access to the personal information you
request we will, under the NPP, provide you with reasons for our
refusal.
15. How To Make A Complaint
Complaints are to be addressed to our Customer Relations Department.
16. Changes To This Policy
Pond Supplies may make changes to this Privacy Policy from time
to time for any reason. We will publish those changes on our website.
17. How We Handle Emails
We will preserve the content of any email you send us. Once we
receive your transmission we take every reasonable step to to preserve
the security of the information in our own system.
18. Site Information
We follow quality procedures to ensure information on the site
is current, however all information provided is for information
purposes only and subject to change.
19. Credit Card Security
Pond Supplies uses a security encryption method to scramble the
data sent between your computer and ours. This safeguards all packets
of information transferred between the web server's secured directories
and your home computer. Web hosting is provided to Pond Supplies
by Netregistry.com.au.
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Updated: 20 July 2005
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